terms and conditions
Drjohnfilo.com terms and conditions
Acceptance of Terms and Conditions of Use
DRJOHNFILO.COM accepts payments by debit/credit card, check or PayPal. All debit cards, credit cards or Pay Pal transactions are subject to a 2.9% surcharge which is included in the price.
Please be aware that some Visa and Master Card issuing banks impose a “Foreign Transaction Fee” on credit card transactions processed outside of the U.S., even if the transaction is denominated in U.S. Dollars. This “Foreign Transaction Fee” is an arbitrary fee imposed by the credit card issuing banks, which accrues solely to their benefit.
If you hold a U.S. bank account, please check if your bank offers online money transfers. If they do, you can send funds directly to without penalty or entering additional bank details. This is our preferred payment method if possible.
Payment Arrangements for 3-day Retreat Experiences
Full payment is due at the time of booking. Failure to do so constitutes a forfeiture of your reservation in the program as well as the full amount of the initial deposit (if applicable). In addition, you will need to reapply to attend another program in the future.
You are responsible for discretionary travel cancellation insurance, health insurance, airfare, optional international mobile services, and any other travel expenses, none of which are covered by your payment to DRJOHNFILO.COM. These recommended items are not available through DRJOHNFILO.COM,
3-Day Retreat Program Cancellation/Transfer Policy
Due to advanced planning requirements by program participants and DRJOHNFILO.COM, it is necessary that we administer the following policy:
If for any reason you are not able to attend the 3-Day Retreat Experience for which you have booked, the following conditions shall apply:
If you cancel your booking once you have paid your deposit but before the applicable balance due date then your deposit will be forfeited unless we can resell your place in which case you can choose to receive a refund of the deposit less an administration fee of 20% or receive a non-refundable credit voucher for the full value of the deposit that can be used towards another 3-Day Retreat Experience at a later date.
If you cancel your booking within 90 days of the event, you will not be entitled to any refund except at the sole discretion of DRJOHNFILO.COM who will make a judgment on a case by case basis.
If you cancel your booking once you have paid in full and before 90 days of the event, all monies paid will be forfeited unless we can resell your place in which case you can choose to receive a refund of all monies paid less an administration fee of 10% or receive a non-refundable credit voucher for the full amount you paid that can be used towards another 3-Day Retreat Experience at a later date.
If you choose to transfer to another 3-Day Retreat Experience program using your credit voucher then you must let us know at least 90 days prior to the start date of that experience.
In the event of cancellations made less than 30 days before the start of the immersive for which you are booked no refund or credit voucher will be given. Your entire booking payment will be forfeited.
If you fail to turn up to the 3-Day Retreat Experience for which you are registered, no refund or credit voucher will be given. Your entire booking payment will be forfeited unless you have prior written approval from DRJOHNFILO.COM
We do understand that special circumstances arise from time to time. In this instance, please contact DRJOHNFILO.COM. At our sole discretion, other remedies could be available on a case by case basis. If a special accommodation is made, you agree that it is not reasonable for you to rely upon the assumption that this special accommodation will be made again in the future, nor is it evidence of past performance, nor is it a waiver of any rights held by DRJOHNFILO.COM. Special accommodation will be made on a case by case basis under the sole discretion of DRJOHNFILO.COM. We will only consider issuing a full refund (less an administration fee) if the event is sold out and we are able to resell the space you had reserved at an Immersive Experience to another person.
In the case of a global situation such as the current COVID-19 crisis, the following terms will apply:
If 3-Day Retreat Events are unable to go ahead with an immersive as planned due to, but not limited to, such restrictions as quarantine, travel restrictions, restrictions on group gatherings of a certain size, stay at home orders etc then DRJOHNFILO.COM will do its upmost to give those who have booked ample warning, wherever possible, so they can make alternative arrangements.
DRJOHNFILO.COM's contingency plan, should we not be able to proceed as planned for any of the reasons stated above, is to reschedule the immersive in question to a later date, not to exceed one calendar year from the start date of the original event.
Those who have booked for this event will have then have the following three options open to them:
1. Move their booking to the rescheduled date
2. Choose to receive a credit for all monies paid that can be used towards a future immersive of their choosing
DRJOHNFILO.COM reserves the right to cancel a program/event at any time whether for insufficient enrolment, or for any other reason. If we cancel the program, you will be notified and given the option to transfer monies paid to another program or to receive a partial refund of monies paid. The partial refund shall equal the amount that DRJOHNFILO.COM is able to recover from canceling the event, minus expenses, divided by the number of participants. You further agree to assume all risk that a Force Majeure will prevent you from attending an event or cause the event to be canceled, including but not limited to the injury, sickness or death of the presenter. Refunds, if any, for an event canceled due to Force Majeure shall be at the sole discretion of DRJOHNFILO.COM.
3-Day Retreat Experience Arrival and Departure Times;
Arrival time for all the events is 4 PM onwards on arrival day. Please, no early arrivals as we are on a tight planning schedule.
Departure time is no later than 10:30 AM on departure day.
Please respect the needed down time for the presenter and staff. In addition, preparations for the next group need to be accomplished.
3-Day Retreat Experience Attendees
Only registered guests are allowed to be in the rooms and part of the event to insure the experience is optimal for those involved.
Non-prescription psychoactive drugs or any other psychoactive “recreational” substances are strictly forbidden (legal or illegal) at any event. Anyone found bringing or using such drugs at these programs anywhere within the venue will be dismissed from the program with no compensation or reimbursement of monies paid. If one needs to take psychoactive prescription drugs, it is your responsibility to consult with the prescribing physician about the safety and risks and act on that advice before you come to the event.
Visiting DRJOHNFILO.COM or sending emails to constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on these sites, satisfy any legal requirement that such communications be in writing.
DRJOHNFILO.COM does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may attend only with permission of a parent or guardian.
Links to third party sites/third party services
The websites DRJOHNFILO.COM (hereafter referred to as “The Sites” or “These Sites”) may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of DRJOHNFILO.COM and we not responsible for the contents of any Linked Site, including without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. DRJOHNFILO.COM is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by DRJOHNFILO.COM of that site or any association with its operators.
Certain services made available via DRJOHNFILO.COM may be delivered by third party sites and organizations. By using any product, service or functionality originating from the DRJOHNFILO.COM domain, you hereby acknowledge and consent that DRJOHNFILO.COM may share such information and data with any third party with whom DRJOHNFILO.COM has a contractual relationship to provide the requested product, service or functionality on behalf of DRJOHNFILO.COM users and customers.
You agree to indemnify, defend and hold harmless DRJOHNFILO.COM, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use these sites or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. DRJOHNFILO.COM reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with DRJOHNFILO.COM in asserting any available defenses.
Furthermore, you agree to indemnify, defend and hold harmless DRJOHNFILO.COM for any injury, whether physical, emotional, to property, or any other harm, sustained while attending an event that is in any way caused by a subcontractor, any 3rd party, the premises at which an event is held, or any combination thereof.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR
AVAILABLE THROUGH THESE SITES MAY INCLUDE INACCURACIES OR
TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE
INFORMATION HEREIN. DRJOHNFILO.COM AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/ OR CHANGES IN THESE SITES AT ANY TIME.
DRJOHNFILO.COM AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THESE SITES FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. DRJOHNFILO.COM AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DRJOHNFILO.COM AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THESE SITES, WITH THE DELAY OR INABILITY TO USE THESE SITES OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THESE SITES, OR OTHERWISE ARISING OUT OF THE USE OF THESE SITES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR
By accepting this agreement you waive and hold harmless DRJOHNFILO.COM from any claims resulting from any action taken by DRJOHNFILO.COM during or as a result of its investigations and/or from any actions taken as a consequence of investigations by either DRJOHNFILO.COM or law enforcement authorities.
The failure to exercise any right provided in this Agreement shall not be a waiver of prior or subsequent rights.
DRJOHNFILO.COM welcomes your questions and comments regarding these Terms and Conditions: 5650 Yonge St. Suite 1A, Toronto, ON, M2M4G3
Effective as of May 1st 2021, these Terms supersede any and all previous Terms